Privacy policy

This Privacy Policy describes how A-1 LED Direct (https://a1leddirect.com/) collects, uses, and discloses your Personal Information when you visit or make a purchase from the site.

Contact If you have questions about our privacy practices, would like to make an inquiry, or wish to submit a privacy-related request, please contact us by email or mail:

  • Email: info@a1led.net

  • Mailing Address: A-1 LED, LLC, 806 East Center Street, Sheridan, AR 72150, United States

Collecting Personal Information When you visit the site, we collect certain information about your device, your interaction with the site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, "Personal Information" refers to any information that identifies an individual. See the list below for details on what we collect and why:

  • Device Information

    • Purpose: To load the site accurately and perform usage analytics to improve our store layout and functionality.

    • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.

    • Disclosure: Shared with our primary e-commerce processor, Shopify.

    • Data Collected: Web browser version, IP address, time zone, cookie information, viewed products, search terms, and site interaction data.

  • Order Information

    • Purpose: To fulfill orders, process payment transactions, organize shipping and freight delivery, issue invoice confirmations, communicate with you, and screen orders for potential risk or fraud.

    • Source: Collected directly from you at checkout.

    • Disclosure: Shared with Shopify and relevant shipping/payment processing partners.

    • Data Collected: Name, billing address, shipping address, payment information, email address, and phone number.

  • Customer Support Information

    • Purpose: To assist with product inquiries, order tracking, and technical support requests.

    • Source: Collected directly from you.

    • Data Collected: Name, email address, phone number, order numbers, and communication history.

Minors The site is intended strictly for commercial and adult shoppers. We do not knowingly collect Personal Information from children under 18. If you believe a child has provided us with personal data, please contact us at info@a1led.net to request deletion.

Sharing Personal Information We share your Personal Information with trusted service providers to fulfill our contracts and provide services to you:

  • We use Shopify to power our online storefront. You can read more about how Shopify uses your data here: https://www.shopify.com/legal/privacy

  • We may share information to comply with applicable laws and regulations, respond to lawful subpoenas or search warrants, or protect our legal rights.

Behavioral Advertising & Analytics We use your Personal Information to help provide relevant updates and targeted communications regarding our lighting products.

Using Personal Information We use your Personal Information to provide our commercial products and services, including offering lighting equipment for sale, processing payment transactions, arranging shipment and order fulfillment, and keeping you updated on relevant inventory and store news.

Data Retention When you place an order through the site, we retain your Order Information for our business records unless you ask us to delete this information.

Do Not Track Because there is no consistent industry standard for "Do Not Track" signals, we do not alter our data collection practices when we detect such signals from your browser.

Changes We may update this Privacy Policy periodically to reflect changes in our operational practices or for legal and regulatory compliance.